Your questions answered

Moving home can bring up many questions, and we are here to help. Find clear answers to the most common queries about our removal services and the moving process. We aim to make your experience as smooth as possible.

Frequently asked questions

At Luke's Moves LTD, we believe in clarity and transparency. Below are answers to the questions our customers often ask, designed to give you all the information you need for a stress-free move.

What are the most common questions people ask about moving house or your services?
  • How much does a house removal cost?
  • How far in advance should I book my removal?
  • How long will my move take?
  • Do you provide packing and unpacking services?
  • Do you supply boxes and packing materials?
  • Will you dismantle and reassemble furniture?

Are there any tips or important things people should know before or during their move?
  • Declutter before you pack: Get rid of anything you no longer need. The less you move, the easier and cheaper the move can be.
  • Start packing early: Don't leave everything until the last few days. Pack non-essential items first and work your way through the house.
  • Label every box: Clearly write the room and contents on each box so everything can be put in the right place at your new home.
  • Keep important items separate: Keep passports, keys, medication, paperwork, valuables and other essentials with you rather than putting them on the removal van.
  • Prepare an overnight bag: Pack clothes, toiletries, chargers, food and anything you will need for your first night.
  • Empty and prepare appliances: Fridges and freezers should be emptied and properly prepared before moving. Washing machines should also be disconnected and secured.

What common worries do people have when choosing a removal company?
We understand that moving home can be stressful. That's why Luke's Moves LTD focuses on making every move as smooth, simple and worry-free as possible. From clear communication and transparent quotes to careful handling of your belongings and a friendly, reliable team, we aim to give every customer confidence that their move is in safe hands.

Is there any crucial information about your service or the moving process that every customer needs to know?
  • What’s included in the quote: We clearly explain whether loading, unloading, furniture protection, dismantling/reassembly and any other services are included.
  • How pricing works: We are upfront about whether we charge a fixed price, an hourly rate, or another method, and clearly explain anything that could affect the final price.
  • Access at both properties: Customers should tell us about stairs, narrow entrances, long carries, lifts, parking restrictions or difficult access before moving day.
  • What needs to be ready: Ideally, everything should be packed, sealed and ready to go when the removal team arrives, unless you have booked a packing service.
  • Large or specialist items: Customers should tell us in advance about unusually heavy, fragile or awkward items so we can plan properly.
  • Items we cannot transport: We make it clear if there are dangerous, hazardous or otherwise unsuitable items that our team cannot take.
  • Furniture and property protection: We explain how we protect floors, walls, and doors during the move.

Ready for a stress-free move?

Have more questions, or ready to start planning your move? Contact Luke's Moves LTD today for a reliable and professional removals service in Chichester, West Sussex.